Terms & Conditions

Copyright & Licensing

  • Hempshall.Co retains full copyright ownership of all photography, videography, and media produced.

  • The booking agent or agency is granted a non-exclusive, non-transferable license to use the media for the sole purpose of marketing the specific property.

  • This license is valid until the property is successfully sold or let.

  • Media may not be sold, transferred, or gifted to third parties (including builders, interior designers, homeowners, or competing estate agents) without express written consent and additional licensing from Hempshall.Co.

  • This non-exclusive license to use, publish, or distribute the media is strictly contingent upon full payment of the associated invoice. No usage rights are granted, implicitly or explicitly, until the invoice is settled in full. Publishing or publicly displaying the media prior to payment constitutes a breach of copyright.

Turnaround times & delivery

  • Photos, Floor Plans, & Social Media Video: Delivered within 48 hours of the shoot concluding (excluding Weekends and UK Bank Holidays).

  • High-End Video Production: Delivered within 5 working days of the shoot concluding.

  • All finished media will be delivered via a Google Drive link. Our service fulfilment is complete upon the successful delivery of this link. Hempshall.Co is not responsible for the technical limitations of personal devices, nor do we provide individual IT support for downloading or transferring files to specific mobile phones or tablets.

Payment Terms

  • To maintain a smooth workflow, an invoice will be issued to the booking agent upon the delivery of the first piece of completed media from the package.

  • For Partnered Estate Agencies: Payment is strictly due within 14 days of the invoice date.

  • For Private Vendors & Direct Clients: All final media will only be released upon receipt of full payment.

Working Hours & Out-of-Hours Appointments

  • Our standard operational hours for property visits are Monday to Friday, 9:00 AM to 4:00 PM, and Saturdays, 9:00 AM to 2:00 PM. The hours following 4:00 PM on weekdays, and 2:00 PM on Saturdays, are strictly reserved for post-production and media delivery.

  • Appointments requested outside of these standard operating hours, including Sundays and Bank Holidays, are subject to availability and will incur a standard Out-of-Hours Surcharge of £100. This surcharge does not apply to standalone Twilight Photography packages, which are priced to reflect evening scheduling.

Split Sessions & Revisits

  • All media packages are priced based on a single, continuous visit to the property. If a booking must be split across two separate visits, whether due to the property being unprepared, weather conditions, or at the specific request of the client (e.g., shooting internals in the morning and externals/twilight in the evening), a standard Split Session/Revisit Fee of £100 plus standard mileage will be applied to the final invoice.

Cancellations & Rescheduling

We understand that vendors delay and properties fall through, but late cancellations drastically impact our driving routes and daily operations.

  • Cancellations or rescheduling requests made between 9 and 24 hours prior to the scheduled start time will incur a fee equal to 50% of the total booked package.

  • Cancellations made with less than 9 hours' notice (or a failure to access the property upon arrival) will incur a fee equal to 75% of the total booked package.

Property Readiness

  • The property must be clean, decluttered, and photo-ready prior to the scheduled start time.

  • The photographer will shoot the property "as-is." For liability reasons, our team cannot wait for cleaners, assist with heavy cleaning, or move vendors' furniture.

  • We are happy to offer grace for an agent running slightly behind schedule. However, if a vendor is entirely unready to the point where the shoot cannot take place, it will be treated as a same-day cancellation subject to the 75% fee.

Travel & Location Fees

To keep pricing completely predictable for our clients, our travel fees are calculated by regional postcodes using a blended flat rate. This rate accounts for our standard mileage (£0.55/mile) and average team travel time, regardless of whether a solo shooter or a full team is dispatched.

This section is in progress and will be updated shortly, however as guidance our inclusive radius is 25 miles from the WF9 postcode.

Drone Restrictions

  • Drone flights are strictly dependent on safe UK weather conditions (no rain, no high winds) and local airspace restrictions (Civil Aviation Authority).

  • If weather prevents a safe flight on the day of the shoot, the interior ground shoot will proceed as normal, and the drone service will be either rescheduled or fully refunded.

  • If a property is located in restricted airspace that requires a commercial airspace unlock, an additional service charge may apply. Please check www.thedronemap.com for potential restrictions.

Weather & Reshoots

  • Where possible, we will perform standard "sky replacements" on exterior photos to provide a blue sky appearance at no extra charge.

  • If the weather is too severe to capture exteriors entirely, or if the agent specifically requests a secondary visit on a different day strictly to capture sunny exterior media, a standard Return Trip Fee of £100 plus standard mileage (£0.55/mile) will apply.

Twilight Photography

  • True twilight photography relies on a very strict 30-to-45-minute window of natural light. Photographers must begin shooting at the exact agreed-upon time. Delays caused by unready properties or late arrivals will result in missing the twilight window, and the shoot will still be billed.

  • Twilight shoots are heavily weather-dependent. If rain or severe weather prevents the twilight shoot, it will be rescheduled without penalty, or the agent may opt for a "Virtual Twilight" (day-to-dusk digital edit) alternative if applicable.

Re-edits, Re-shoots & Vendor Requests

  • Standard Editing: All packages include standard professional editing (colour correction, vertical straightening, and standard sky replacements). We will often remove unwanted temporary items, however removal or change of fixed items such as cabinets or windows falls under our virtual staging add-on and is at the discretion and cost of the booking agent.

  • Re-edits: Requests for complimentary digital re-edits must be submitted in writing within 48 hours of the initial media delivery. If no request is made within this 48-hour window, the media is deemed fully accepted and the project closed. Any editing requests made after this period will be subject to an additional hourly retouching fee. Complimentary re-edits are only applicable if the media has not yet been used publicly to advertise. Hempshall.Co reserves the right to decline complimentary re-edits.

  • Re-shoots (Vendor Preference): Our photographers shoot the property exactly as it is presented upon arrival. If a vendor or agent is unhappy with the final media because of the property's physical state (e.g., untidy rooms, unmade beds, vehicles on the drive, or unappealing furniture), any requested return visits to re-shoot will be billed as a new, full-priced booking.

  • Re-shoots (Technical Error): Complimentary re-shoots are strictly reserved for instances of technical failure on our end (e.g., equipment malfunction).

AI & Property Misrepresentation

  • Standard Enhancements: Hempshall.Co utilises AI-assisted editing tools strictly for standard aesthetic enhancements, such as digital sky replacements, window masking, and general colour/lighting correction.

  • Altering Reality: We strictly prohibit the use of generative AI to alter the permanent physical reality of a property. We will not digitally remove permanent structures (e.g., power lines, neighbouring buildings, street signs) or hide structural defects (e.g., wall cracks, damp, or damaged flooring).

  • Virtual Staging & Edits: If an agent specifically requests "Virtual Staging," "Virtual Twilight," or the digital removal of temporary clutter (e.g., skips, vehicles, or personal items), it is the sole responsibility of the booking agent to disclose to potential buyers that these images have been digitally altered.

  • Liability: The booking agent assumes all legal liability for ensuring the final published media complies with any relevant property misdescription laws. Hempshall.Co accepts no liability for claims of misrepresentation arising from the use of our media.

Substitution & Subcontractors

  • Hempshall.Co reserves the right to substitute the primary photographer with another fully qualified and insured subcontractor or team member in the event of illness, emergency, or scheduling conflicts.

  • There may be dates when our core team is fully booked. In these instances, agents will be given the choice to either wait for our next available slot or utilise a photographer from our trusted subcontractor pool.

  • Strict Vetting: Our pool consists exclusively of active professional photographers from various commercial industries. Before shooting for our clients, every subcontractor is required to shadow a minimum of two properties under our direct guidance.

  • Confirmation: We do not require our subcontractors to disclose their ongoing availability. Instead, if an agent requests a subcontractor, the job is broadcast to the pool with a strict 2-hour response window. If no subcontractor accepts within 2 hours, the agent will be notified immediately so alternative arrangements can be made.

  • In-House Post-Production: To ensure our signature style and quality remain 100% consistent, subcontractors are responsible for capturing the raw media only. All editing, colour grading, and final delivery are processed strictly in-house by the Hempshall.Co core team.

  • By booking our services, the client (agent, agency, or vendor) agrees not to directly solicit, privately hire, or bypass Hempshall.Co to book any of our introduced subcontractors or team members for media services.

  • All bookings, scheduling communications, invoicing, and media delivery involving our subcontractors must be conducted strictly through Hempshall.Co.

Health, Safety & Pets

The safety of our team is paramount. If a photographer arrives at a property and deems the environment to be unsafe (e.g., severe structural hazards, biohazards, hostile individuals, or unsecured aggressive animals), they reserve the right to immediately terminate the shoot and leave the premises.

  • In the event a shoot is terminated due to unsafe working conditions, the agent will be billed the 75% same-day cancellation fee.

  • All pets must be secured, contained, or removed from the property during the shoot. Photographers will not handle, move, or be responsible for letting pets in or out of the property.

Data Retention & Archiving

  • Hempshall.Co will host the final delivered media on our secure online portal for a period of 3 months from the date of delivery.

  • It is the booking agent's responsibility to download and back up the media to their own local drives. After 3 months, Hempshall.Co reserves the right to delete the files from our active servers to free up storage space. Hempshall.Co is not liable for the loss of media once the 3-month window has expired.